Lawyers Win with Perfect InfoTrack Service: Free Trial
InfoTrack, Australia’s leading legal tech innovator, proudly announces a significant milestone with a perfect Net Promoter Score (NPS) of 100%. This exceptional achievement reflects the unparalleled dedication and commitment to customer satisfaction that InfoTrack upholds.
The NPS is a metric used to measure customer satisfaction and loyalty based on the likelihood of customers recommending a company's products or services to others. The scale typically ranges from -100 to +100, with a higher score indicating a higher level of customer satisfaction and loyalty.
A Net Promoter Score of 100% is the highest possible score, and it implies that every respondent gave a rating of 9 or 10 (on a scale of 0 to 10) when asked how likely they are to recommend a product or service. In practical terms, a 100% NPS suggests that every customer surveyed is a promoter, meaning they are extremely satisfied and enthusiastic about recommending the business to others.
Achieving a perfect NPS is rare and often seen as a significant accomplishment for a company. It indicates that the company has not only met but exceeded customer expectations to the point where every customer surveyed is a strong advocate for the brand.
"We are thrilled and deeply honoured to have attained a perfect NPS score of 100%, all whilst maintaining our average response time of 5 mins," said Brendan Smart, InfoTrack’s Country Manager. "This achievement underscores our relentless dedication to exceeding our customers' expectations. It's a testament to the hard work and commitment of our entire team and demonstrates our superior market-leading service standards."
Anthea O’Connor, Head of InfoTrack’s Operations, prides her national team of 50 on their dedication to customer-centric support, which has been instrumental in fostering strong relationships with our clients. “This remarkable milestone further solidifies InfoTrack’s position as a trusted partner and industry leader.”
To trial InfoTrack’s digital solution and service free for 30 days*, visit InfoTrack.
* Terms and conditions apply.Subscribe to the Legal Practice Intelligence fortnightly eBulletin. Follow the links to access more articles related to the business of law and legal technology.
Disclaimer: The views and opinions expressed in this article do not necessarily reflect the official policy or position of Novum Learning or Legal Practice Intelligence (LPI). While every attempt has been made to ensure that the information in this article has been obtained from reliable sources, neither Novum Learning or LPI nor the author is responsible for any errors or omissions, or for the results obtained from the use of this information, as the content published here is for information purposes only. The article does not constitute a comprehensive or complete statement of the matters discussed or the law relating thereto and does not constitute professional and/or financial advice.
