The missing link between website visitors and signed-up clients is no longer missing. It is a new tool called LawSwitch. The tool is currently in private beta with a number of firms in Australia. It is being prepared for public launch at the beginning of 2018 but you can register your interest now.

LawSwitch engages your website visitors with a structured ‘conversation’ aimed at setting up an initial meeting or telephone conference.

According to the company: 

LawSwitch provides automated chatbot apps which work within your law firm’s website. Use them to ask the right questions, collect information, book in appointments, generate documents and send emails. Customise the entire process to work for your area of law and match your law firm’s unique brand.

Internet users are getting used to chatbots. One of the key differences between LawSwitch and any other chatbots that might be available is that LawSwitch is already configured for areas of law practised by Australian law firms. This means that you can start using it straight ‘out of the box’. It can also be configured to your firm’s conversational style and specialised areas of law. 

The chatbot tools can also be used to initiate automated ‘welcome’ emails, generate personalised documents, assist with the client intake process and provide links to website visitors for further research into their legal needs. With these tools, progressive law firms can gain an ‘automation advantage’. 

LawSwitch comes from the real life challenges faced by a Sydney-based family lawyer / mediator. When lawyer Fiona Kirkman talked about work at the dinner table, she was not only talking to her husband, Tim Kirkman but also to her husband the technologist. Together they came up with the idea of providing law firms of all sizes an automated website assistant that was pre-configured with the types of conversations that she was having repeatedly with prospects in her own practice. 

As well as helping law firms generate more clients and operate more efficiently, Fiona and Tim Kirkman are aware of the access-to-justice potential of the automated tools they are developing. 

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