We are in a time of unprecedented change. As a result, what may have helped an organisation be successful in the past, could potentially be the cause of their failure in the future. Firms need to adapt and evolve to meet the ever-changing needs of their clients. Freeing yourself up from time-consuming administration tasks can help you stay relevant and subsequently grow your firm.
To get ahead in this new year and new decade:
- Seek customer feedback
If clients aren’t paying for your product, find out why. Is it because they aren’t using or don’t know the value of your service? Talk to your customers and find out what they need and if your new offering is providing them with answers.
At InfoTrack, when we speak with our clients, we seek to help them navigate digital challenges and changes in their industry.
- Track what works and what doesn’t
Knowing what works well and what needs improving is key to moving forward, meeting your client’s needs and growing. Tracking ROI and understanding what is working and what needs improving can help you understand where you need to make a change. It is also useful to track strengths and weaknesses. For example, if you struggle to get clients onsite to complete verification of identity, what remote verification options could you use instead? Or if cybersecurity and fraud are issues you battle each day, how can you enhance your security to keep your firm and your clients safe?
Once you know what you need to improve in your firm to address the needs of your clients, think about how:
- Improve your skills with training
Understanding the newest products on the market, or the best way to utilise what you already have, can make a huge impact on productivity. InfoTrack provides our clients with complimentary product training with a dedicated account manager, so you know how to get the best out of your legal technology. In addition, our complimentary webinars, also keep you up to date on the latest product and industry updates.
- Use the right tools
Choosing the right software helps reduce the time you spend on data entry. InfoTrack integrates with over 30 different legal and conveyancing Practice Management Systems meaning no need to re-key data. Get ahead with leading, innovative legal technology.
- Focus on the future
While you can learn from past mistakes, to move ahead, a forward-thinking, innovative culture is crucial to enhance efficiencies. It might help to read about what other firms are doing. InfoTrack’s complimentary industry digest, The Practitioner Playbook, shares tips from fellow practitioners, giving you real examples of tactics to grow your firm.
Understanding what your clients need is a step forward in helping your firm to successfully grow. In many cases, taking the time to get to know your clients can set you apart from others and get your firm ahead of competitors. This builds a strong reputation for your firm which can lead to growth through word of mouth. To increase efficiencies and make your firm more productive, get started with InfoTrack today. Use innovative technology free yourself up from basic administration tasks to develop better client relationships and grow your business by having the time to take on more.