India: With more than 75,000 tenants using home rental startup NestAway, disputes arising out of their refusal to pay rents or bills is not uncommon.

Because of the small sums involved, the disputes are usually resolved out of court through arbitration, based on a clause present in the rental contracts. But with arbitration still a cumbersome and costly process mandating both parties to be present for hearings and involving the submission of many documents, NestAway began looking at how tech can be used to speed up resolution and also reduce the cost.

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