Harwood Andrews is a Victoria-based firm comprised of 170 people including principals, lawyers and all other staff.
The firm wanted to ensure their clients were receiving the best service possible. Harwood Andrews decided they needed a centralised area where clients could access information and documents whenever it suited them.
With their current system, clients would have to wait until their lawyers were available to send them a document, which was causing frustrations. Having a centralised area where they could share documents with clients, would mean greater transparency, thus improving client relationships.
They also needed a user-friendly platform. “We have a multi-generational organisation and so needed something that was going to be as easy for our users to create hubs or portals for their clients as possible,” explained Dana Lunn, Manager of Digital Solutions at Harwood Andrews.
Learn which technology solution was adopted by Harwood Andrews and how it assisted with this challenge.
Harwood Andrews Case Study – LPI (PDF download – no registration)