Recognising the legal practitioners, teams and firms across Australia that deliver excellence in client services and customer experience, the inaugural InfoTrack Client Centricity Awards have been announced.

LegalVision, the online law firm, has taken top honours in the client services and delivery category for supporting Australian SMEs and start-ups by offering a wide range of free legal documents and fast, fixed fee access to legal services online as well as partnering with non-legal businesses to provide a complete suite of business support to clients. In addition, each LegalVision client is supported with a dedicated Client Care member so the firm’s lawyers can concentrate on delivering high quality legal work efficiently while enquiries and admin are handled effectively by the Client Care team. 

Kreisson, the construction, engineering and property law firm has taken the Use of Technology category for its bold jump into the world of eConveyancing and being the first firm in Australia to offer clients a complete end-to-end electronic settlement and exchange service. In addition, Kreisson uses a range of innovative techniques such as data visualisation, podcasts, eBooks and videos to help improve clients’ legal education and to explain their individual issues and cases.

Bytherules Conveyancing Pty Ltd won the Cost Management category for its online quote system that provides an automated flat price to prospective clients without any human intervention that includes professional fees, searches and disbursements. The company is so confident in this innovation, and their conveyancing services and expertise, that it offers all services at a fixed price.

Meridian Lawyers took out the Employee engagement category for creating a highly positive and engaged workplace culture by actively promoting equal opportunity and employees’ health and wellbeing. The company offers a range of excellent initiatives including family friendly policies, wellbeing programs, recognition programs and interesting and challenging work. Meridian places all the credit for its success on its people and has designed strong attraction and retention strategies to engage the best practitioners that fit its culture.

John Ahern CEO InfoTrack announcing winners

“In the age of the client, delivering client satisfaction and a positive experience is critical to business success in the legal sector,” says InfoTrack Chief Executive John Ahern. “Rather than holding the power in the relationship, firms and practitioners have recognised they are providing a service and that the happiness of the clients is now as important as the legal outcome. We have really seen this in the fantastic array of award entries we received and applaud all of the practitioners across Australia, and particularly our winners, who are putting their clients first”.

The esteemed panel of judges include Anthony Bleasdale, Managing Director, Asia Pacific, BigHand; John Duckett, Director, IPS; Alistair Marshall, Partner, Julian Midwinter & Associates; John Ahern, Chief Executive, InfoTrack and Helvi Rossi, General Manager, Operations, InfoTrack.